Buffalo Wild Wings
Reviews and Complaints
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Verified Reviewer | Gadsden, AlabamaBad management
- Good food
- Bad management
Preferred solution: Apology
User's recommendation: Most waitress super nice, just sorry *** management
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Verified Buyer | Brentwood, MissouriFundraiser
It was just so unorganized and what makes it even worse the store general manager reached out to us to do this fundraiser. Long story short they were not ready to accommodate us rather is was a group of us coming in at once or one by one.
I felt like they lost money that day and we did also as well.
On football Sunday before we started coming in they had one server because they told us that. They told us that people in the fundraiser walked out on their check when in reality they waited so long to the point they left. People coming trying to do the fundraiser and being told the way they know they have the fundraiser because it will be on the receipts but a lot of them didnt see the word fundraiser on them. Them not adding the fundraiser to people because they stated it during check out time.
Never being served drinking until after the food came which was well over an hour wait. Orders missing food. Tables not being cleaned off so they could get more people in.
People being advised to order online or to go but but you cant add the fundraiser to online orders. Honestly I was so embarrassed at this event and would never advise one one to do this event.
- Food was hot when it finally came out
- Being unprepared
Preferred solution: We missed out on a lot of donators because you guys only had one server and this event had been planned weeks ahead
User's recommendation: They can’t handle a big groups or fundraisers
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Verified Reviewer | Toronto, OntarioCharged credit card
Last Saturday i went to Buffalo wild wings in Burlington Mass ... it was quite busy, looked under staffed ...
i order by phone, waited 50 minutes and received no drink or food ... i tried finding someone to talk to, did speak to hostess, she went to kitchen and my order was not ready and it was backed up ... she said she can cancel it which i asked her to do and left ... i was charged $27.79
I have called the store several times, no one answer the phone ...
can i get the charge reversed please
Order summary
Buffalo Wild Wings aims for legendary experiences every time.
Tell us how we did in this short survey
Jan. 13, 2024 Table: 232 10:30 pm #5500** * * Boneless Wing $9.99 1 Michelob Ultra $6.75 1 Garden Side Salad $5.49 Subtotal $22.23 Tax $1.55 Tip $4.01 Total $27.79
Paid with VISA**** 9839 $27.79
User's recommendation: all good ..... management took care of the situation .... than you Bdub
Complaint about food
Bad service
Ok so I made an order for anall American burger w cheese with pickles and mustard only which was correct and fries , it did finally show up approx20mins to 30 mins after the order, I said what did u have to kill a cow, she said no and went back and another diff girl brought it out I was unhappy and she came by and I said I do not want said food cause it was late ok , her excuse to me was she was busy with carry out orders , which is ok but dont forget about the people at the bar ,she is a great young bartender and I think the world of her but I fell like she took our Freindship and used it to get ahead Im a very good paying. Customer and there daily I do not want anything to happen to her shes young and very good worker this is not the reason Im upset she has a job to do at the bar not worry about carry out customers, so please forgive me for being a lil upset I just think the bartenders are better well suited for bar work and taking care of those individuals at the bar shes is a sweet young girl and I like her company but we are paying customers too , I dont want her to be reprimanded for a stupid thing I did get heated but Im not mad I like the bar/ restaurant and will not stop from coming there unless u want me too , a lil upset but lets let it go Im ok and sorry for this on my part I hope she can and will forgive me, again Im sorry
Complaints
The encounter I had with waitress resulted in me having a broke wrist with surgery of a plate & pins placed in wrist. I take blame in some of the incident .
District manager called me a day after incident & I very trueful to him. He stated I was welcome back in to his stores. I believe I will not step foot back into that store again. I feel retaliation from that waitress , or her close coworks or her favorite customers especially young man she was flirting with that evening.
He had words with me as well. I average one or more visits a week & always had good time . Never had a problem with customers , waitress/waiters or bartenders until that evening.
That evening cost me a nice place to hang & medical bills. Thank you for getting back
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Canal Winchester, OhioComplaints against a manager
The manager and server accused my 17-year-old son of threatening to dine and dash after their food took forever to come out. This is unacceptable behavior that must be dealt with accordingly.
No High school senior should be harassed after a homecoming dance. To the tone-deaf wait staff and manager, you shouldn't have treated my son like that!! Maybe his bowtie cufflinks and velvet single-breasted suit jacket were a dead giveaway. No one likes being prejudged based on your previous experiences!!
Thanks to you his night was ruined!! I will never waste a dime patronizing your business. Treating people in this manner regardless of their age is downright despicable. I do not blame him one bit for wanting to leave.
Shame!! Shame!!
- Food atmosphere locations
- Terrible service terrible food terrible
Preferred solution: Full refund
User's recommendation: Stay away!! Terrible Service!! Poor food quality!!
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Verified Reviewer | Lawrence, KansasRefusal of service
THIS PLACE TOLD US THEY WAS OPEN FOR ANOTHER 30 MINUTES AND CAN MAKE A TO GO ORDER BEFORE WE GOT THERE THEN REFUSED TO TAKE ARE ORDER THE GIRL COPPED A ATTITUDE AT ME AND SAYIN THEY WAS NOT SERVING ANYONE ANYMORE TONIGHT AND HAD OTHERS IN THERE STILL I ASKED FOR THE MANAGER THERE AND HE SAID SORRY FOR THE MIXUP I SAID I CALLED BEFORE I CAME IN AND SHOWED THEM THE CALLS TO PROVE IT AND THE HOST GOT SHORT AT ME SO I WAS TRYIN TO KEEP MY COOL BUT I LAID INTO HER WHEN SHE KEPT ON BEIN A *** AT ME FOR NO REASON BUT I SHOWING I WAS RIGHT ON THE CALLS AND TIME TO GOOGLE AND SAID WHO I TALKED TO ON THE PHONE BEFORE I CAME IN THERE
Preferred solution: A apology and a gift card for me and my friend who were discriminated against and refused service because of the way we looked
User's recommendation: MAKE SURE THEY KEPT TO THERE HOURS AS SHOWN THEY HAVE TO SERVE ANYONE TILL CLOSE
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Verified ReviewerI feel I have had problems at other stores not just the one in my area
- Good food
- Customer is not always good
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Verified ReviewerMarketing Oppprtuniy/idea
Preferred solution: Promotion credit
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Service
The company mailed me coupons and when I took it to the store the employee said their store doesn’t take coupons. Even though coupons didn’t have any conditions regarding using them. I don’t want to receive any coupons from this company anymore.
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Don’t over but if you do then open the package while you’re there.
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Verified Reviewer | Frankfort, IllinoisComplaints against a manager
Preferred solution: Coupon...money off next order equal to 14 dollars
Complaints
User's recommendation: Will not
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Verified Reviewer | Sacramento, CaliforniaHarvey kicked me out for a poster
Your store manager Harvey has went as far to say that your district manager Bobby has 86 me from the location. This weekend they refused me service and I missed the ufc 291 event.
Not only that but I been missing all the leagues cup games!!! I walked in there on Saturday night and both Zack and Laura told me that I couldn't be there. It was the most embarrassing scenario possible. I've been walking into that establishment since you've guys been opened in that elk grove location.
It was embarrassing to walk in there and have people you've known and met there see you get kicked out. When I tell them that they kicked me out for a poster they laugh and they say Harvey has a chip on his shoulder. He thinks it's his house and he got a little too comfortable with me just because I work next door. He thinks I'm one of his employees and told me " I disrespected him" when I took the poster I thought we were allowed to take.
I work next door I don't work for Harvey or Buffalo wild wings. I'm a customer as far as I'm concerned.
Was not able to use birthday rewards. Nice gesture but could not use.
User's recommendation: Not certain maybe if a member comes in with email verification of birthday, maybe allow the customer to use.
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I like how you are calling someone who is probably a GROWN WOMAN, GIRL when it is YOU who is acting like a child. If you cannot be patient stay at home and make your own food.
Her saying she is busy with other orders is NOT her making an excuse, there are other customers besides YOU in the restaurant. YOU are NOT the CENTER of the universe. The world DOES NOT REVOLVE AROUND YOU. If she works at a bar, she is obviously 21 or overs so she is a GROWN WOMAN, not a GIRL.
You are a paying customer. Same with the carry out order customers.
I bet those employees all which you would stop coming. You sound like a nightmare to deal with.
- wish -