Buffalo Wild Wings
Buffalo Wild Wings Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Buffalo Wild Wings has 2.2 star rating based on 547 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Buffalo Wild Wings to a friend or colleague.
- Rating Distribution
Pros: Good food, Wings, Good location.
Cons: Customer service, Service and food value, Bad service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Buffalo Wild Wings has 2.2 star rating based on 547 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Buffalo Wild Wings to a friend or colleague.
- Rating Distribution
Pros: Good food, Wings, Good location.
Cons: Customer service, Service and food value, Bad service.Recent recommendations regarding this business are as follows: "Dont ever come here.", "Don't let people or B-BWW employees treat you like they are doing you a favor letting you be there. Respect when you ask for a manager to solve the problem they tell you NO MANAGER I KNOW MY JOB YOU CAN'T ASK A MANAGER .", "Don’t have any expectations for decency", "Avoid it coming here.", "The servers were good, even though I got soaked. Also, I was never given a receipt".
Most users ask Buffalo Wild Wings for the refund as a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaDiscriminated and not attending our table.
DoBartenders and servers not helping . Yet other people being seated an hour later and being served.
Location is Monterrey Park. CA, location.
User's recommendation: Dont ever come here.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery disappointed
They didn't apply my app discount, the AC was not working, it was very hot inside, the walls were very dirty with dust, pretty bad. Service was very slow, the waiter sat us in a closed section, we had to be moved after being there for a while.
I would appreciate a full refund. Very disappointed.
- Food is usually great
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mustang, OklahomaPoor service, wrong food
Poor service. We waited 35 minutes, ready to leave, so I went to the desk to ask if there was a problem with our order.
We were the first people in, and others were already getting food. They asked who our server was and then I saw her sitting on a bench playing with her phone. They told her to check on our order and she immediately came with it. I ordered a salad without onions and blue cheese.
It came with both. I asked if they could change it to what I ordered; she said it wouldn't take long. The salad came with three large lettuce cores.
Very disappointed. Just wanted a good meal with the grandkids.
User's recommendation: Beware! Slow and you don’t know what you’ll get!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBuffalo wild wings endorsed Nicholas Scott Cannon also know as Nick Cannon who is a Kidnapper, and Rapist!
I was kidnapped by Mariah Carey and taken to her home. Nick Cannon came over and helped to rape, torture, and extort me at her Georgia estate. He also held me hostage after she left and attempted to rape me. Now, they have assisted other celebrities in robbing, kidnapping, and stealing my million-dollar inheritance over a 20-year period. I want Buffalo Wild Wings to drop his endorsement deal because he is a bad role model. If you need help or evidence to prove this, I am willing to assist. I have reported this to the FBI, as well as other state and local authorities, and the government. Please keep my name confidential. They also attempted murder on me. They shot me multiple times and took turns.
Initials: TD
Date: July 24, 2024
Preferred solution: I want to press Charges on Nicholas Scott Cannon. also known as Nick Cannon. In Sue him for helping other Celebrities steal my Inheritance while they all raped, and Torchered I at different locations.
User's recommendation: Please refrain from purchasing any Buffalo Wild Wings until they drop this Crimals Endorsement Nick Cannon!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraudulent usage of my Blazin rewards
I first noticed someone was stealing my points back on December 3rd of 2023. I immediately noticed that they had changed my personal information.
They changed my name, which is Sophia Jacobs, to 'John Doe'. Then, I was mind blown when I tried to use my points but realized that I didn't have any because on July 9th, 'John Doe' made three different purchases using my points. My points that my money paid to accumulate! Those three transactions on July 9th are: 1.
3,650, 2. 600, and 3. 400. They then turned around and made another purchase on 11/27/2023 (for 1900 pts.) for a brisket!
I didn't even know BWW sold brisket. I wrote an email to an email address given to me by the manager on shift at that restaurant that day, on December 3rd, 2023. I figured, 'I accumulated all these points this year and haven't used them so I would be able to Christmas shop and not worry about spending cash on food. I have enough points to get a meal every time I'm out shopping.' Clearly, I wasn't afforded the luxury of doing so.
It shouldn't matter if I wanted to allow those points to add up for years upon years, it's my money that afforded me the luxury of deciding when and how I'd like to use my points. After sending that message, I thought they'd stop. Well, boy, was I wrong! Here I am again, I just ordered a large order from BWW and to my surprise, I check my points and not only did they change my name again, they just charged another order to my points on 04/04/2024 (for 1500 points).
I was told that I'd get my points put back the last time I sent an email to the email address given to me by the manager on shift at BWW on December 3rd. I understand mistakes happen, so it could have been an honest mistake where the manager misspelled the information given to me. I'm willing to give the benefit of the doubt. It's just that I'm extremely frustrated.
This issue is very important to me and it hits close to a very sensitive situation that I've experienced not too long ago in which I was robbed and someone had access to personal information about myself and my children. We are still dealing with the residual effects of that experience a year later. Now to add insult to injury, the points that I've been saving for rainy days have been used by someone that gained access to my account. They saw how many points I had and how often I frequent BWW, so they changed my name on the account as well as the phone number.
They must have done it either via someone that works there or someone that works for BWW is doing this. I truly hope I can get help this time.
Also, I want to update my email address because I'm sure if they've been in my account that much, they know exactly what information to give to access my account. Please feel free to email me back ASAP, I look forward to hearing from you.
Sophia
Preferred solution: Full refund
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Verified Buyer | Racine, WisconsinBad employee service and rude. Manager said she has been a problem. Store #0465
5880 Durand Ave Racine wi. Time 7:50pm 07-30-24 #10014.
Disrespectful employee Dani! Manager Andre was a Model employee and said she is a problem to customers.
Thanks for asking her to allow you to help me. Respect!
User's recommendation: Don't let people or B-BWW employees treat you like they are doing you a favor letting you be there. Respect when you ask for a manager to solve the problem they tell you NO MANAGER I KNOW MY JOB YOU CAN'T ASK A MANAGER .
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Beckley, West VirginiaResolved: Rude manger, food not ready
Store manager called with an apology and full refund same day of occurrence.
Then proceeded to ring up another lady AND answer the phone. I had to say something to her to even have her look for my food. So I ask for the manger. She comes out with a scowl on her face after making me wait for her even longer than Ive already waited.
I tried to explain why I was upset but she didnt want to listen. She went to back and came back and told me my was never prepared to begin with and that she was going to fix it now. She then started to walk away and I ask how she was planning on making it right. She said she would give me a refund but then started patronizing me saying that mistakes happen and computers make them too something about flies and vinegar and honey and I shouldnt be.
At this point I was infuriated. But never called her any names or threatened her in any way. I did, however, ask her stop talking to me like that. She then went back on her word and refused to give me a refund.
She actually said, never mind, Im not giving you one. I was told the mangers name is Michelle. Michelle is management and should act accordingly. Had she listened to me in the beginning she would have realized why I was so upset the situation.
If I wasnt in a hurry no would not have placed a future to go order hours earlier.
But mostly I was upset about how the situation was handled. The carry out girl should have checked on my order, the manager should listened to my concerns, mostly the manager should have been respectful and a woman of her word.
- Rude management incompetence
Preferred solution: Apology
User's recommendation: If you pace an online order, call to make sure they actually make it for you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFollow up to questions
Responding to my own review due to a few questions asked. She knew where I was from.
Basically, I saw they had Boulevard Wheat, a local Kansas City beer. I was confirming that was the beer I saw, as I was not near it and I said, 'Oh nice! I can't always find that. We are from KC.' That is when she proceeded to bash the city.
She lost a sale for a beer too. It shut me and the person I was with down immediately; it was pretty out of the way to be rude and it almost seemed personal to go on about it when no one asked how she felt.
- Overpriced mediocre food
- Rude staff
Preferred solution: Nothing. Just reporting an experience, people have no accountability for their actions at the least a poor review should be brought to her and the companies attention.
User's recommendation: Don’t have any expectations for decency
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBartender Erika is beyond rude
The bartender must think she's a gift. She went out of her way to be negative about the city we were from, which seemed very unnecessary, especially when working for tips.
She continued to talk negatively about the place to other workers in front of us. Rude. Unprofessional. The food was undercooked.
It was just an all-around negative and poor experience. This is coming from someone who never writes reviews.
User's recommendation: Avoid it coming here.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWas at ur new location on harrison ave in dent ohio
I was at this location: 4801 N Arbor Ct, Cincinnati, Ohio. The main entrance doors need to be looked at.
I walked out to my truck, and upon walking back in, the right door's spring system was too tight or something. The door just stops as you're opening it and jumps, causing the door to hit me in the head. I suffered a small cut and a bad bruise. Something really needs to be done.
I was there from 5:30 till a bit after 8PM. I was in a big party of 13 and a baby. Your server was very kind to give me an ice pack.
I'm asking you to please get your door fixed before someone gets hurt worse than I did. Thank you.
User's recommendation: Be very careful with the entry doors.. the springing system tight or wrong the door bounsed back hit me in my head
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Verified Reviewer | Greencastle, IndianaTreated like crap & yelled at my several people including a manager!
To be honest, every time I go in there Im treated like crap. The owner has her family working there and all their friends so when I worked there thats when it started so I ended up leaving because I was promised a position that I was never gonna get because it was her daughters position she neglected to tell me that, butI spent way too much money there to not get a gift card that I can use at another Buffalo Wild Wings. I do not recommend Greencastle for anything at Buffalo wild wings.
- Pros they have great food
- Are always messing up and rude
Preferred solution: $50 gift card because I’ve definitely spent more than that!
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Verified Reviewer | Thornton, ColoradoVery disappointing service
They've never gotten back to me answered any of my questions giving me an apology it was just horrible horrible hurricane I would never return to Buffalo Wild Wings again
- Good food
- Service
Preferred solution: some kind of recompensation
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | San Jose, CaliforniaTerrible service. 2hr wait
Where to begin. My boyfriend and I chose to eat here as the new All You Can Eat seemed enticing and we were in the mood for wings.
Getting seated was not a problem. We only waited 15 minutes. The problem was being completely abandoned by our server. After our initial order was taken, it took an hour and 15 minutes to receive just 10 wings each.
Along with those wings were sides of fries when one of us had requested celery and fries. The wings were less than subpar, by far the nastiest, saddest excuse for a boneless wing that I have ever tried. After our server had abandoned us for another 20 minutes, we then caught her and asked to place our second round of wings. We then proceeded to wait an additional 35 minutes for 6 boneless wings each.
These were given to us by a random server who didn't know his way around the store. My 6 wings were even more disgusting than the first set. I only took one bite and it tasted and smelled absolutely charred.
Thankfully, you can pay without having to interact with anyone because who knows how long it would have been for us to get our check and get out of that place. Eat here at your own risk.
- Enjoyable environment
- Being abandoned by our server over two hrs
- Service and food value
Preferred solution: Full refund
User's recommendation: eat at your own risk
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMore than three attempts
Attempted more than three times to eat at this location. Each time there were more than half the tables open but we were told it would be longer than a 30 minute wait.
For what? Staff to gossip in the kitchen?
Staff to play on their phones and not bus tables? Staff to be rude and disrespectful?
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBWW APP
The service has always been fine, but I find it pretty concerning that you can’t get a response from anyone when you have a problem
I have been trying to log into my account, and it keeps telling me that the system is down. I've tried deleting the app, and it's been over a week.
I had a friend create an account to see if it would let her use the app and she is able to.
Clearly, it's my account that won't work and I have rewards that I would like to use. I've emailed you guys and no one has contacted me back.
- Rewards
- App not working
Preferred solution: The app to work so I can redeem my points
Complaints against a manager
The waiter spilled a tray of drinks down my back. I was soaked to my underwear.
However, he was devastated and couldn't apologize enough. But, your manager not once came out to see what happened or if I was ok.
Luckily, I had my clothes for the cleaners in my car, nor was a discount offered. In fact after sending fir her twice, she had a horrible attitude.
User's recommendation: The servers were good, even though I got soaked. Also, I was never given a receipt
About
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Buffalo Wild Wings was established in 1981 in Kent, Ohio. It is one of the largest and fast-growing dining restaurants and sports bars in the USA. Buffalo Wild Wings operates more than 250 restaurants in 37 states. It specializes in serving Buffalo-style chicken wings. Clients may as well enjoy a wide range of sauces to go with spicy wings. The restaurant also serves bottled beers, wines, liquor etc. Buffalo Wild Wings provides hen tenders and feet, tacos, salads, burgers and desserts. Most of restaurants are located in Midwestern and Southeastern states. All clients can play trivia on Buzztime Trivia system or watch different games on big-screen TVs.
Buffalo Wild Wings is ranked 272 out of 4109 in Cafes, Restaurants and Bars category
USA
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Here is how it works. You choose to stay there.
You choose to wait. you chose to eat the food. You PAY FOR WHAT YOU ATE. If things were really that bad, you should have left.
You did not. It seems like you are looking for a free meal. Honestly, if you cannot afford to eat out. Don't.
Stay at home and have a parent make your food. Visit a soup kitchen. It is probably best you stay at home. You cannot afford the food, nor are you mature enough to wait patiently for the food.
It takes time to cook.
Should have asked for a kiddy menu and did the coloring and activities on it. It will occupy someone like you.
You eat you pay.