I'm a young adult who has worked in the food industry many years. My friends and family love BWW but the location on Sardis Rd N and Independence has disappointed 3 times now over the span of 1.5 years.
I understand the majority of issues that occur in customer service / food industry as I've been in it many years...
but the staff at this location can't even fake wanting to be there. The most recent visit took 20 minutes for us to be seated in an empty restaurant. When someone finally saw us we watched him tell the waitress she would get our table, and she rolled her eyes and looked visibly upset at it. Once we were seated, she proceeded to do her closing duties like sweep the floor instead of greeting us.
We decided to leave.
Other occasions were similar experiences. Unfortunately I will not continue giving service to this location anymore and have a general distaste to BWW in general.
User's recommendation: Do not attend.
Preferred solution: Apology.