Buffalo Wild Wings
Reviews and Complaints
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Verified Reviewer | Saint Matthews, KentuckyTo complain about BW near me
Preferred solution: Let the company propose a solution
User's recommendation: Be aware of the lack of consideration at Buffalo Wildwings in St. Matthews (Lou., KY)
Account hacked
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saint Matthews, North CarolinaFood quality
- Variety of wings sauces and flavors
- Sauces
- Bad food
- Wings uncooked
Preferred solution: Full refund
User's recommendation: Good customer service but trash wings
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dartmouth, MassachusettsWings for Veterans
- Location
- Rewards program is not user friendly - no customer service
- Horrible food
- Food and service poor
Preferred solution: Let the company propose a solution
User's recommendation: Do not go. This food not edible even for free.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Clarkstown, New YorkMy points
Poor service 3 times now
I'm a young adult who has worked in the food industry many years. My friends and family love BWW but the location on Sardis Rd N and Independence has disappointed 3 times now over the span of 1.5 years.
I understand the majority of issues that occur in customer service / food industry as I've been in it many years...
but the staff at this location can't even fake wanting to be there. The most recent visit took 20 minutes for us to be seated in an empty restaurant. When someone finally saw us we watched him tell the waitress she would get our table, and she rolled her eyes and looked visibly upset at it. Once we were seated, she proceeded to do her closing duties like sweep the floor instead of greeting us.
We decided to leave.
Other occasions were similar experiences. Unfortunately I will not continue giving service to this location anymore and have a general distaste to BWW in general.
Preferred solution: Apology
User's recommendation: Do not attend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSomeone hijacked my points.
Preferred solution: Return my stolen points
No W-2 yet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
- Quality of food
- Food
- Employee attitudes and training
Preferred solution: you need to train your employees on how to treat customers. You need to update your systems to take Apple Pay.
User's recommendation: Customer Service does not seem to be important.
Really bad experience
- Fast service
- Customer service
- Bad food
Preferred solution: Price reduction
User's recommendation: Go to BJ's the wings are better there.
Refund not provided for canceled order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Washington Township, MichiganNever Got points
- Wings are good
- Good food
- Nonworking point system
Preferred solution: ZGive me my Point, also I should never have to ask for them. I should get extra points also
User's recommendation: Try to find a way to add points
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompliant
- Server was great to us
- Waited 40 min for pic up after ordering online
- Food quality
Preferred solution: Full refund
User's recommendation: Dont even walk through those front doors.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Newburgh Town, New YorkBad customer service
Preferred solution: Full refund
User's recommendation: Look at the reviews first before ordering
Rewards app will not let me sign in reset password or create a new account
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Very poor food. Boneless chicken wings hard and dry.
Barbecue sauce not great teriyaki sauce gross. Poor service. Fries old dry both inside and out. We received this free due to Veterans Day and was first time ever there.
We threw it all out. Insult to veterans.
Glad we did not have to pay anything. Though we did take out inside very dark gloomy and depressing.